Frequently asked questions
Find answers about VetFriends accounts, memberships, reconnecting with veterans, and store orders. Can't find what you need? Contact us.
Getting started
Get back in touch with your brothers and sisters in arms by joining VetFriends. When you're wondering how to find old army buddies -- or how to reconnect with someone from any other branch -- our database is the place to go.
Special bonds are formed between service members who have and are serving side by side in the US Armed Forces. In 2000, the idea of an online veteran registry came to VetFriends founder, Corporal Sutcliffe, during a conversation with his father-in-law, a veteran of the Korean War. When asked whether he would attend a hypothetical reunion with his old Army unit, Sutcliffe's father-in-law responded, "I'd be on the next plane to Korea to see those guys!" Reflecting on the depth of this reply, Sutcliffe realized the special bonds of military brother and sisterhood often withstand the tests of time, and that with the help of modern technology, those bonds could be reestablished.
To date, thousands of military friends have been reconnected through our site, spanning from World War II, Operation Desert Storm, and the present. VetFriends has a current member count of over 3 million people.
We offer services such as searching VetFriends' 3 million+ member database to make contact with military service friends and relatives; guidance for obtaining military records and medals; military message boards; past and present military photos; military jokes, cadences, and lingo; military reunion notices; a military pride merchandise catalog; and more.
There are several ways to search for your friends on VetFriends.com. You will first need to sign in. Then you may choose from the following search options:
- Search for Veterans & Military Personnel - Enter the person's name in the first and last name boxes, then select a military branch.
- Search Military Units - Select a branch and enter the unit name. Because unit names can appear in several forms, start with a broad search term. Members registered with each unit will be shown.
- Use the message board to post about the person you are looking for.
Unfortunately, not even the U.S. Government keeps track of all Veterans' whereabouts and contact information. VetFriends requires people to register in our registry to be found and emailed. If your friend has registered, we may have their email address.
Membership & account
It's free to create a profile in our military veteran search database. A paid membership is required to use all search capabilities and Premium benefits.
We offer several membership levels with different benefits. See Premium Benefits for the current membership options and pricing.
There are no membership contracts. Memberships are billed on their stated cycle, and you can cancel at any time. If you have questions, contact Customer Service using the form below.
You can edit your name, email address, and membership profile by logging into your account.
Once logged in, open your profile and choose Edit Profile. Be sure to save your changes when you are finished.
Contact & privacy
Use the contact form below, or reach us directly:
- Office hours: Mon. - Thur. 9 - 4 (e.s.t.), Fri. 9 - 3 (e.s.t.)
- Phone: 1-800-975-1618
- Email: support@vetfriends.com
- Address: VetFriends.com, 547 Long Point Rd., Ste 113, Mt. Pleasant, SC 29464
You can also read the VetFriends.com Privacy Statement.
Store orders & policies
Our Price Match Guarantee covers one price match per identical item per customer, at the current final-sale price including tax, shipping, and handling, available to all customers.
Internal price matches (VetFriends pricing): If you notice a lower price on VetFriends.com for an item you already purchased, we will honor the lower price if claimed within three days.
External price matches (competitor pricing): If you find a lower price on a competitor's site for a new, identical item, provide proof of price to Customer Service and we'll match it by issuing a credit for the difference. For items already purchased from VetFriends.com, contact Customer Service within seven days. If the competitor does not offer free shipping, its shipping cost is included when comparing prices.
Exclusions: The competitor item cannot be final sale or clearance, must be identical, and cannot depend on special membership pricing. Financing offers, bundles, BOGO or free items, pricing errors, mail-in or coupon offers, limited quantities, open-box, refurbished, pre-owned, daily deals, special-hour events, credit card offers, and gift card offers are excluded.
Proof of price: Email an active retailer link to support@vetfriends.com and include the date you saw the lower price. For an existing purchase, include the original purchase date. Claims must fall within the three-day VetFriends window or seven-day competitor window.
Promotional codes cannot be combined with the Price Match Guarantee. VetFriends membership discounts are always honored. This policy may change without notice, and final price-match decisions rest with Customer Service.
Promotional codes are limited-time offers. They apply only to new orders and cannot be added to previously placed orders.
We try to ship orders within 2-5 business days, Monday through Friday. You can check your order status online.
We ship through the United States Postal Service. You'll receive a tracking number when your order ships. Overnight and expedited shipping are not available. Items ship by USPS First Class or Priority Mail depending on package size and weight.
Orders over $100 must be signed for. If no one is available, USPS will leave a notice. We are currently unable to accept or ship orders outside the United States.
You may cancel an order any time before shipment. Once an item has shipped, you must refuse the package or pay for return shipping. See the return and exchange policy for more information.
We have a 365-day Money Back Guarantee. During that period, you may return an item to VetFriends.com, 547 Long Point Rd., Ste. 113, Mt. Pleasant, SC 29464.
Include the following so we can process your return:
- A note stating whether you want to exchange the item or return it for a full refund.
- A telephone number where you can be reached.
Who pays for returns: Once a customer receives a package, they assume ownership and are responsible for return shipping. Any outbound shipping charges paid are not refunded when an order is returned.
Return packages can take up to two weeks to reach us and be processed. Approved refunds equal the amount paid for the item and return to the original payment method. Your financial institution may need another 2-10 business days to post the credit.
Returns must be unworn, in their original condition and packaging, and free of tobacco or smoke scent, pet hair, or damage not present when received.
VetFriends has sole discretion in approving refunds. We'll confirm the refund status after receiving the item. If there is a problem with your order, contact support@vetfriends.com.
Contact VetFriends
Get in touch with support
Send us a note and the VetFriends team will get back to you as quickly as possible.
