There are several ways to reconnect with friends, former service members, and fellow veterans on VetFriends.

VetFriends does not hold official military records. You can request them from the U.S. Government.

Most requests take about 12 weeks. Requests that involve records damaged in the 1973 National Personnel Records Center fire can take considerably longer.

Contact the National Archives at archives.gov or 314-801-0800 for help locating records. To request records online:

• Main page: archives.gov/veterans/military-service-records
• Start a request: vetrecs.archives.gov

Not even the U.S. Government keeps track of where every veteran is today. VetFriends is a member registry, so a person generally has to have registered with us to be found and contacted. We currently have over 3 million members, and that number grows every day, so it's worth checking back if you don't find someone now.

The Military Store and the Membership site use separate logins right now. We're working to bring these together. If you need help using your member discount in the store, fill out the contact form below and a representative can help you.

The Membership site and the Store each have their own login, so use the reset that matches the account you're trying to reach. Enter the original email you used when the account was created.

If you still can't get in, use the contact form below and our team will help you recover the account.

1. Sign in to your account.
2. Click Membership in the top-right menu, or go to your membership page.

That page shows your current level and status. For a breakdown of what each level includes, see Premium Benefits.

1. Sign in to your account.
2. Go to your profile.
3. Look for the Veteran ID Card on the lower right of the page, and use the buttons under the card to start the submission.

1. Sign in to your account.
2. Click Membership in the top-right menu, or go to your membership page.
3. Click Cancel Membership on the lower right, or go directly to cancel your membership.

1. Sign in to your account.
2. Click Settings in the top-right menu, or go to your settings.
3. Select Delete Account and follow the prompts.

If you have a paid membership, cancel it first (see "How do I cancel my membership or automatic renewal?") so recurring charges stop.

1. Check your inbox and junk folder for a shipping email with a USPS tracking number.
2. If you can't find one, fill out the form below and a representative can look up the tracking for your order.

Deliveries can go wrong because of a scanning error or an incorrect address. Fill out the form below and a representative will help you. If needed, we can resend the package.

VetFriends has an open 365-day return and exchange policy.

Send your return or exchange to:

For exchanges, include a note with your order or customer number and the item, color, size, and item number you're exchanging, plus the new size or color you want.

For refunds, include a note asking for a refund with your order number and the email address used to place the order. We'll email you once your package arrives.

Who pays for return shipping: once you receive a package you own it and cover return shipping. Any original outbound shipping charge is not refunded.

Refund timing: return packages can take up to two weeks to reach us and be processed. Approved refunds go back to the original payment method for the amount paid for the item, and your bank may need another 2-10 business days to post the credit.

Returned items must be unworn and in their original condition and packaging, free of smoke or pet hair and any damage that was not present when you received them.

Contact us with the form below and tell us what's wrong and the correct information. A representative will review the original order and work with you to get it corrected.